1. About Us

Fivo Technology
Registered GSTIN: 09BCUPK4118E2ZE
Trade Name: FIVO TECHNOLOGY
Email: support@fivoflow.com

2. Scope of This Privacy Policy

This Policy applies to all users who:

• Visit or use Fivo Flow websites or applications
• Subscribe to our task management services (free or paid)
• Communicate with us via support or marketing channels

By accessing or using our services, you agree to the collection and use of information in accordance with this Policy.

3. Information We Collect

a. Personally Identifiable Information (PII)

• Full Name
• Business or Company Name
• Email Address
• Phone Number (optional)
• Billing and Payment Information (processed securely via third-party payment gateways)
• Login Credentials (securely encrypted)
• User Role and Access Level (e.g., Admin, Member)

b. Technical and Usage Data

• IP address
• Browser type, device type, and OS
• Location (based on IP)
• Pages visited, features used, and session durations
• Task, project, and KPI usage metadata

c. Cookies and Tracking Technologies

We use cookies, session storage, and third-party tools to:

• Maintain session state
• Enable core functionality
• Analyze user behavior for product improvement
• Deliver targeted communications (only with consent)

You may control cookie usage via your browser settings.

4. How We Use Your Data

Your personal data is used for the following lawful purposes:

• Service Delivery
• Billing & Subscription
• User Support
• Improvements
• Compliance
• Marketing (with consent)

We process data under the legal bases of user consent, contractual necessity, and legitimate interest.

5. Sharing and Disclosure of Information

We do not sell your personal information.
We may share your data with:

a. Third-Party Service Providers

Under strict confidentiality and only to perform functions such as:

• Cloud hosting (e.g., AWS, DigitalOcean)
• Payment processing (e.g., Razorpay, Stripe)
• Analytics (e.g., Google Analytics, Hotjar)
• Email communications (e.g., Mailgun, SendGrid)

b. Legal or Regulatory Authorities

When required under applicable laws, regulations, court orders, or official requests.

c. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, subject to lawful safeguards.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill service obligations
• Comply with legal, accounting, or regulatory requirements
• Enforce our terms and policies

Upon account deletion, we will delete or anonymize your data unless retention is legally required.

7. Data Security

We implement industry-standard security measures including:

• SSL encryption
• Secure data storage with access controls
• Role-based access within the platform
• Routine vulnerability assessments

However, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your credentials.

8. International Data Transfers

While Fivo Technology is based in India, some of our third-party service providers may operate globally. By using Fivo Flow, you consent to the transfer of your data to jurisdictions that may have different data protection standards.

9. Your Rights

You may have the right to:

• Access your data
• Correct or update your information
• Request deletion (subject to retention obligations)
• Withdraw consent
• Object to certain types of processing
• Port your data to another provider (on request)

To exercise your rights, email: support@fivoflow.com

10. Children’s Privacy

Fivo Flow is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will take immediate steps to delete it.

11. Third-Party Services and Links

Our service may contain links to or be integrated with third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be communicated via:

• A prominent notice on our website
• Email (where applicable)

Your continued use of the platform after changes take effect constitutes your acceptance of the revised policy.

13. Contact Us

For any questions, concerns, or complaints regarding your privacy, contact:
Fivo Technology (Proprietorship)
support@fivoflow.com